Orders
1. How do I place an order?
Simply select the product you want, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.
2. Can I cancel my order?
Yes, you can cancel your order before it has been processed or shipped. Please contact our support team as soon as possible.
3. Can I modify my order after placing it?
Changes may be possible if the order has not yet been processed. Contact our support team for assistance.
4. How will I know if my order was successful?
After completing your purchase, you will receive an order confirmation email with the details of your order.
5. Do I need to create an account to place an order?
No, you can place an order as a guest without creating an account.
Payments
6. What payment methods do you accept?
We accept credit cards, debit cards, online payment services, and cash on delivery where available.
7. Is it safe to pay on your website?
Yes. All payments are processed through secure payment systems and encrypted connections.
8. Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect card information, or bank security restrictions.
9. When will I be charged for my order?
Your payment is processed immediately after completing the checkout process.
Shipping
10. Where do you deliver?
Currently, WENGUARD provides delivery only within France.
11. How long does delivery take?
Delivery usually takes 2–5 business days depending on your location.
12. How much does shipping cost?
Shipping costs vary depending on your location and the size of the order. The exact amount is shown during checkout.
13. Will I receive a tracking number?
Yes. If tracking is available, you will receive tracking information once your order has been shipped.
14. What should I do if my order is delayed?
If your order has not arrived within the estimated time, please contact our support team.
Products
15. Are the products new and original?
Yes. All products sold by WENGUARD are new and carefully selected for quality.
16. Do products include a warranty?
Some products may include a manufacturer warranty depending on the brand and product type.
17. Are product images accurate?
We try to ensure product images and descriptions are accurate, but slight variations may occur.
18. How can I find the right product?
You can browse our catalog or use the search function to find products quickly.
Returns & Refunds
19. Can I return a product?
Yes, eligible products may be returned within the return period according to our Return Policy.
20. How long does a refund take?
Refunds are usually processed within 5–10 business days after the return is approved.
21. Who pays for return shipping?
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
22. What if my product arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the damaged item.
Support
23. How can I contact customer support?
You can contact us via email or through the contact form on our website.
24. How quickly will I receive a response?
Our support team usually responds within 24–48 hours.
25. Where can I find more information about policies?
You can find detailed information on our website in the policy pages such as Terms & Conditions, Refund Policy, and Shipping Policy.